Intelligent Enterprise Workforce Rostering & Scheduling Software
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Maritime & Logistics

Deliver leaner and more efficient terminal operations...
 
The global Maritime industry is a highly challenging and dynamic working environment. Globalisation, liberalisation of world trade, tough economic conditions, shrinking margins and increased customer expectations have placed tremendous pressure on businesses to search for a significant competitive advantage. 
 
Not only are terminal operators facing increasing competition from other terminals, but strong growth of world trade and outsourcing has put enormous political pressure by port users on terminal operators and authorities to improve handling efficiency and expand facilities to accommodate larger ships and cargo flows.
 
The emergence of large global port terminal operators has also played a key role in increasing the quality of service and productivity at terminal operations, with high levels of automation and professionalism.
 
One of the primary objectives of a terminal operator is to minimise a ship's turnaround time - this is a major key performance indicator used by shipping companies to measure a terminal's performance. The associated reduction in operational costs and increased efficiency directly translates in being able to offer competitive terminal handling fees, thus increasing the attractiveness to attract new cargo carriers.
 
The challenges faced by terminal operators in being able to efficiently manage limited resources and equipment available to turnaround vessels at the quayside is a major driver for a Workforce Management solution. By considering the human factor - 'the workforce' - which is typically the greatest cost in a terminal (40% - 60%), there is a huge potential for cost savings, operational efficiency and business process improvements in the implementation of a system that provides real-time visibility in its labour practices, whilst at the same time providing an optimised schedule to help reduce labour costs. A terminal operator is therefore able to achieve significant cost savings, thereby aiding terminal efficiency and potentially achieving a competitive advantage. 
 
Many terminal operators are still using manual, inflexible systems to manage their labour resources. Without an integrated resource management framework, these operators face increased labour costs and competitive disadvantages in running their operations. Since they lack accurate information, they are unable to proactively forecast labour requirements, thus often resorting to scheduling surplus labour to overcome the risks of not being able to cover the workload.